Help Center

We believe in transparency and empowering our community with the information they need. Here, you'll find answers to frequently asked questions, our policies and procedures, and important legal documents. Whether you're a customer, partner, or simply curious about our organization, we hope you find the information you're looking for. Didn't find what you were looking for? Try our FAQ's. Still didn't find it? Contact us! We're always happy to help!

FAQ's: About Us

Intro

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Where can I find your annual reports and financial information?

Our financial documents and annual reports are available in the Legal & Tax section on our Help Center Page.
What programs and services do you offer?

As a new organization (founded in 2024), we are currently focused on building our foundation and developing our core programs. We are excited to offer online support groups through Facebook and Discord, providing a safe space for individuals to connect and share experiences. Be sure to stay tuned for updates as we launch new programs and services designed to make a positive impact in our community! We encourage you to sign up for our newsletter and follow us on social media to be the first to know about our upcoming initiatives.
What is the mission of Not Defined By FND?

Our mission is to end stigma and bring awareness, advocate for research and treatments, and create conversations to bring needed changes and hope for all FND warriors.
Where are you located?

Our main office is in Wilmington, NC, USA.
Are you a 501(c)(3) organization?

Yes, we are a registered 501(c)(3) nonprofit organization and 509(a)(2) public charity.
What are you doing to make an impact?

While we are still in our early stages, we are dedicated to making a positive impact in our community and have some ambitious goals and plans. We are actively developing a range of programs and services and are committed to transparency and will keep our community updated on our progress as we continue to grow and expand our impact. See our What We’re Doing page for information about our current initiatives.
How can I donate to Not Defined By FND?

You can donate securely online (please see the bottom of the page for the link or visit the Support page). We also accept PayPal and Venmo.
Do you accept in-kind donations?

Depending on our current needs, we may accept in-kind donations. Please contact us to discuss.
Are there other ways to support your work besides donating money?

Absolutely! You can volunteer your time, spread the word about our organization, donate goods or services, or participate in our events. See the Support page for details and more ways to get involved.
Is my online payment secure?

Yes, we use industry-standard encryption technology to ensure that your payment information is safe and secure.
What payment methods do you accept?

We accept all widely recognized credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer alternative payment methods such as PayPal, Venmo, Google Pay, and Apple Pay. We also provide various "pay later" options for your convenience. Let us know if you prefer another method of payment.
How can I place an order?

Placing an order is easy! Simply go to our Store page to browse our products, add items to your cart, and follow the checkout process.
Can I cancel or change my order after it's been placed?

Please contact our customer service team as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet. Please see our shipping policy for more details.
Do you offer international shipping?

Yes, we ship to many countries worldwide.
How much does shipping cost?

Shipping costs vary depending on your location and the weight of your order, as well as the shipping speed you select. Shipping costs will show during checkout process.
Can I track my order?

Yes, you'll receive a tracking number via email once your order has been shipped. Please be sure to add sales@notdefinedbyfnd.org to your contacts to ensure you get your update emails.
Can I pick up my order in person?

We currently offer only shipping options.
What if my order is lost or damaged during shipping?

Please contact our customer service team, and we'll work with you to resolve the issue. Please see our shipping policy for more details.
How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method you choose. Your estimated delivery time will show during checkout.
How do I initiate a return?

Please contact our customer service team to start the return process.
What is your return policy?

We offer a 30 day return policy for most items. Products must be in their original condition. Please see our return & refund policy for more details.
When will I receive my refund?

Refunds are typically processed within 7-14 business days after we receive the returned item. Please see our return & refund policy for more details.
How can I contact your store customer service team?

You can reach us by phone, email, or live chat. Our contact information is available on our Contact Us page.

Transparency & Accountability

Transparency and compliance are important to us. In this section, you'll find all the essential legal documents and tax information relating to Not Defined By FND. We strive to make this information readily accessible so you can understand our operations, policies, and financial practices.